Privacy Policy

At Isiqhaza, we are committed to protecting your privacy and complying with the requirements of the Protection of Personal Information Act (POPIA) in South Africa. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and make purchases from our ecommerce store. Please read this Privacy Policy carefully to understand our practices regarding your data.

1. Information We Collect

1.1 Personal Information: We may collect personal information from you when you visit our website, create an account, place an order, or interact with our services. This may include your name, email address, shipping and billing addresses, phone number, payment information, and any other information you provide to us voluntarily.

1.2 Sensitive Personal Information:

We do not collect or process any sensitive personal information unless it is necessary for the purposes explicitly specified in this Privacy Policy, or if we are required to do so by law.

1.3 Children’s Information:

Our website is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from individuals under 16 years of age. If we become aware that we have collected personal information from a child under 16, we will take steps to promptly delete the information.

2. Use of Collected Information

2.1 Personal Information: We may use your personal information to process and fulfill your orders, provide customer support, communicate with you regarding your purchases, send you promotional offers, and improve our products and services. We may also use your information to personalize your shopping experience and provide recommendations based on your preferences.

2.2 Marketing Communications:

With your consent, we may send you marketing communications to inform you about our products, promotions, and offers. You can opt-out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.

2.3 Legal Compliance:

We may disclose your personal information if required to do so by law or in response to valid requests from governmental authorities or law enforcement agencies.

3. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4. Information Sharing

4.1 Third-Party Service Providers:

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, and servicing you. These service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

4.2 Business Transfers:

In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website if such a transfer occurs.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security practices to ensure the ongoing confidentiality, integrity, and availability of your data.

6. Your Rights

Under the POPIA, you have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. If you wish to exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You have the option to disable cookies through your browser settings, but please note that some features of our website may not function properly without cookies.

8. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of those sites before providing any personal information.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the effective date of the revision.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@isiqhaza.co.za

By using our website and providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.